Service Essentials™ For Telephone!

This course enhances skills in managing calls, adapting tone of voice, and practicing three essential functions of excellent telephone service: asking callers to hold, transferring callers, and taking messages. The program incorporates Inscape Publishing’s DiSC® Personal Profile System, DiSC® Talk! Action Planner and DiSC® Talk! Key Card.

PROGRAM FEATURES

• Master techniques in managing the call, asking callers to hold, transferring calls, and taking messages.
• Develop voice skills.

PROGRAM OBJECTIVES AND BENEFITS:

• Increase sales.
• Increase customer retention. Achieve higher service standards.
• Create better morale.
• Reduced turnover.

PROGRAM OUTLINE

• Sessions are 8 to 16 hours and are customized to meet client needs.
• Group size is limited to 20 -25 people.

To schedule this session, or to learn more about having us train you to conduct this seminar, please contact us.