Service Essentials™ For Everyone!

Whether on or serving the front line, and whether internal or external customers, all employees in customer service need these fundamental skills! This dynamic program uses DiSC*® Dimensions of Behavior as a basis to help re-energize staff with the required skills for excellent customer service. Six modules of essential practices will give staff the fundamental skills, attitude, and aptitude to more effectively interact with customers.

PROGRAM FEATURES

• Provide behavior-based skills to inspire outstanding service to internal and external customers.

PROGRAM OBJECTIVES AND BENEFITS:

• Increase sales.
• Increase customer retention.
• Establish higher service standards.
• Improve morale.
• Reduce turnover.

PROGRAM OUTLINE

• Sessions are 8 to 16 hours and are customized to meet client needs.
• Group size is limited to 20 -25 people.

To schedule this session, or to learn more about having us train you to conduct this seminar, please contact us.