Service Essentials™ For Managers!

This comprehensive two-day program enables managers to create a service environment and build the infrastructure for excellent service. Using Inscape Publishing’s Managing Work Expectations • Transforming Attitudes™ profile, participants gain the skills they need to dialogue with staff members about their expectations.

PROGRAM FEATURES

• Service Essentials™ for Managers provides essential behavioral and process skill building in the areas of inspiring people, managing feedback, measuring service, and recognizing excellence.

PROGRAM OBJECTIVES AND BENEFITS:

• Increase sales.
• Increase customer retention.
• Achieve higher service standards.
• Create better morale.
• Reduce turnover.
• Increase productivity.
• Foster a positive work environment.

PROGRAM OUTLINE

• Sessions are 16 hours which may be split into four modules over time.
• Group size is limited to 20 -25 people.

To schedule this session, or to learn more about having us train you to conduct this seminar, please contact us.