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PROGRAM FEATURES
- Interactive session details best practices in the area of telephone customer service.
- Adding the DiSC® Talk! Action Planner aids participants in planning for effective telephone interactions, using the common behavioral language of DiSC®.
PROGRAM OBJECTIVES AND BENEFITS:
- Highlight the importance of being professional and pleasant on the telephone.
- Detail how utilizing effective telephone techniques benefits both the individual and the organization.
- Provide tips on handling live phone conversations by consistently responding in a professional manner, even when the person on the other end of the phone is not acting that way.
- Specify how to take and leave effective messages.
- Make each phone call as productive and value-added as possible.
PROGRAM OUTLINE
- Sessions are 2 to 4 hours and are customized to meet client needs.
- Group size is limited to 20 -25 people.
To schedule this session, or to learn more about having us train you to conduct this seminar, please contact us. |
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