Managing Work Expectations:
Building a Loyalty Contract

Work expectations are those things people consider likely to happen in their job situation, either now or in the future. Whether spoken or unspoken, met or unmet, expectations have a powerful impact on thoughts, feelings, and behaviors and play a key role in driving employees’ attitudes. Research shows that people who have clearly defined, well-communicated expectations find more satisfaction and success in their work than people whose expectations go unspoken or unrealized. Companies that employ satisfied, successful people reap the rewards of increased productivity and reduced turnover.

Work Expectations EBrochure

PROGRAM FEATURES

• Explores 10 work expectations that impact today’s employment relationships: recognition, autonomy, expression, career growth, diversity, teamwork, structure, environment, balance, and stability.
• Utilizes the Managing Work Expectations assessment for each participant.
• Allows customization for managers to learn how to discuss and manage employee expectations.
• Uncovers and explores employee expectations in a variety of employment situations, including:
  • Conducting new employee orientation
  • Working on a team
  • Transitioning to a new position
  • Experiencing organization restructuring
  • Creating meaningful performance reviews
  • Making the most of the office routine

PROGRAM OBJECTIVES AND BENEFITS:

• Identify individual expectations.
• Foster discovery of which expectations are most important.
• Enhance individual abilities to communicate, initiate action, and adjust expectations.
• Provide feedback on managing expectations.
• Improve outlook and enhance attitudes toward work, resulting in increased job satisfaction and improved performance.

PROGRAM OUTLINE

• Sessions are 8 to 12 hours and are customized to meet client needs.
• Profiles for this course are available online or in print format. Having online profiles completed prior to training may decrease the class time required.
• Group size is limited to 20 -25 people.

To schedule this session, or to learn more about having us train you to conduct this seminar, please contact us.