Fundamentals of Customer Service

Fundamentals of Customer Service provides participants with an understanding of the importance of providing outstanding service, and gives participants basic skills to ensure they provide outstanding service to customers with every transaction. It is applicable to any employee that regularly interfaces with customers.

PROGRAM FEATURES:

• Each participant receives a complete, self-directed assessment of their current preferred listening style and an appreciation of the spectrum of listening styles for improved communication.
• This flexible resource can stand alone or be incorporated within a variety of training programs.

PROGRAM OBJECTIVES AND BENEFITS:

• Help employees understand their preferences, strengths, and growth areas as listeners.
• Improve communication effectiveness by identifying the listening approach most appropriate for the situation.
• Enhance ability to overcome communication barriers, resulting in enhanced department and team performance.
• Increase the ability to deal with customer issues effectively through better listening.
• Enhance supervisory skills through more effective listening with employees.
• Foster a positive listening environment to reduce conflict in organizations.
• Promote acceptance of interpersonal differences and behavioral strategies that foster considerate, collaborative and effective relationships.

PROGRAM FORMAT:

• Sessions are 2 to 4 hours and are customized to meet client needs.
• Group size is limited to 20 -25 people.

To schedule this session, or to learn more about having us train you to conduct this seminar, please contact us.