FISH!™

This is an upbeat and enjoyable approach to inside and outside customer service. Based on the operating principles of the famous Pike Place Fish Market in Seattle, FISH!™M demonstrates how to be truly great with people and have fun while doing it.

PROGRAM FEATURES:

• High energy video of the Pike Place Fish Market with a full complement of learning aids and graphics to reinforce the concepts
• May be combined with Fundamentals of Customer Service for enhanced learning

PROGRAM OBJECTIVES AND BENEFITS:

• Improve interaction with people.
• Present the idea of giving each customer the experience of having been effectively served and appreciated.
• Produce improved customer satisfaction, improved employee satisfaction, and improved workplace attitudes.

PROGRAM FORMAT:

• Sessions are 2 to 4 hours and are customized to meet client needs.
• Group size is limited to 20 -25 people.

To schedule this session, or to learn more about having us train you to conduct this seminar, please contact us.